Terms of use

Updated: January 30th, 2018

 

These terms and conditions (“User Terms”) apply to your visit to and your use of our website at www.washnow.me (the “Website”), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application.

 

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING WASHNOW. APPLICATIONS OR ANY SERVICES PROVIDED BY US, YOU AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, DO NOT ACCESS OR USE WASHNOW. APPLICATIONS OR ANY SERVICES PROVIDED BY US.

 

WASHNOW Qatar

Your contracting partner is WASHNOW W.L.L, a corporation established in Digital Incubation Center, Ministry Of Transport and Communication , Doha, Qatar (“WASHNOW”).

 

What services does WASHNOW provide?

 

WASHNOW provides pick-up and delivery services for dry cleaning and laundry. WASHNOW interacts with Dry Cleaners and Laundromats (“Cleaners”) to clean clothes that you give WASHNOW for cleaning. Pick-up and delivery may be requested through the use of an application supplied by WASHNOW and downloaded and installed by you on your single mobile device (smartphone) (the “Application”). All services provided by WASHNOW to you by means of your use of the Website or Application are hereafter referred to as the “Service”.

 

How is a contract concluded between WASHNOW and you?

By using the Website, Application or the Service, you enter into a contract with WASHNOW (the “Contract”). In order to be able to use the Website, Application or Service, you first need to sign up with WASHNOW. When signing up, you are obligated to provide WASHNOW with your personal information, mobile telephone number and address for pick-up and delivery. Upon successful completion of your signing up with WASHNOW, WASHNOW will provide you with a personal account.

You have to be 18 years of age or older to use the Service, Website, or Application. If you reside in a jurisdiction that restricts the use of the Service, Website, or Application because of age or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service and the Application. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into and bind the entity to, these User Terms and register for the Service and the Application.

 

Your use of the Website, Application, or the Service.

You warrant that the information you provide to WASHNOW is accurate and complete. WASHNOW is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.

You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Application for your device. WASHNOW is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. WASHNOW reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.

By using the Website, Application or the Service, you further agree that:

  1. You will only use the Service, Website, or download the Application for your sole, personal use and will not resell it to a third party.

  2. You will not authorize others to use your account.

  3. You will not assign or otherwise transfer your account to any other person or legal entity.

  4. You will not use an account that is subject to any rights of a person other than you without appropriate authorization.

  5. You will not use the Service, Website, or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.

  6. You will not use the Service, Website, or Application to cause nuisance, annoyance or inconvenience.

  7. You will not impair the proper operation of the network.

  8. You will not try to harm the Service, Website, or Application in any way whatsoever.

  9. You will not copy, or distribute the Website, Application, or other WASHNOW Content without written permission from WASHNOW.

  10. You will keep secure and confidential your account password or any identification we provide you which allows access to the Service, Website, and the Application.

  11. You will provide us with whatever proof of identity we may reasonably request.

  12. You will not use the Service, Website, or Application with an incompatible or unauthorized device.

  13. You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application, Website, or Service.

WASHNOW reserves the right to immediately terminate the Service and the use of the Website or Application should you not comply with any of the above rules.

 

Care for Garments

WASHNOW follows the care label instructions on each Garment that is processed. If a care label instruction tag was missing, WASHNOW will make a best-effort judgment on the method chosen for cleaning. If user requests garment treatment which is contradictory to that indicated on the care label instructions, WASHNOW will make an attempt to contact the user and advise on the potential risks associated with proceeding with the treatment. If WASHNOW are unable to obtain the user’s approval to proceed, WASHNOW shall refrain from cleaning the garment in question. If the user authorizes WASHNOW to proceed, the user will assume responsibility for any damage to the garments.

WASHNOW will not guarantee the successful removal of any stain but will make every attempt to remove stains without damage to my garment.

 

Item Count

WASHNOW’s pick up driver will count every item given to them by the user for cleaning. The count at collection will not include inspection of the garments. Any defects, damages or stains will not be noted down on this receipt.

The user has the right to ask for a confirmation receipt for the number of items that will be taken to our supplier’s laundry and dry clean facility. Once the garments arrive at the supplier’s facility, the supplier’s attendant will carry out a separate and thorough count of the cycle and will check to see that the count matches WASHNOW’s count. In addition, the supplier’s personnel will carry out a thorough check of the garments received for defects, damages, and stains. Upon receiving notification from the supplier, WASHNOW will inform the customer of the noted damage. WASHNOW reserves to right to decide to not clean an item and inform the customer via call, SMS, in-app chat, e-mail or with a card informing the customer that the garment was not cleaned.

If the counts do not reconcile, WASHNOW will proceed with cleaning the Garments and give the user a call the next day to inform them of the difference.

 

Payment

The use of the Website and Application is free of charge. WASHNOW reserves the right to introduce a fee for the use of the Application. If WASHNOW decides to introduce such a fee, WASHNOW shall inform you accordingly and allow you to either continue or terminate the Contract.

 

WASHNOW shall charge you for the services you request, which may include dry cleaning, laundered shirts, wash & fold, pressing or related services (“Cleaning”). You agree that you will pay for all Cleaning you purchase through WASHNOW.  You are responsible for the timely payment of all fees. Any payment made is non-refundable. Once the items have been picked up, an invoice receipt will be sent detailing the number of items that were cleaned as well as the charges minus any promotions or credits accumulated. Payments will be collected  after the items have been cleaned by our suppliers and delivered to you.

Payment Terms and Processing fees

Washnow accepts only Cash On Delivery. There is no processing fees associated with Cash On Delivery . In situations where aa customer has been allowed to pay via a payment machine, paypal or any third party payment gateway due to special situations like there is no currency of Qatar available with the customer , there will be a processing fee of 7% along with the washnow bill. In Such cases, the money will be withdrawn at the same day or before the end of next business day of the transaction. 

Cancellation of Order and Cancellation Charges
Washnow accepts order cancellation only over the phone or via the email to hello@washnow.me or the contact form on the website. The customer should inform washnow about the complete name and phone number used to place the order. There are no Cancellation charges on the cancelled order. Washnow has the right to deny future service to any customer who has more than 90% cancellation rates over the last 10 orders.

Indemnification

By accepting these User Terms and using the Application or Service, you agree that you shall defend, indemnify and hold WASHNOW, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents and suppliers harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your use or misuse of the Application or Service.

 

Liability

The information, recommendations and/or services provided to you on or through the Website, the Service, and the Application is for general information purposes only and does not constitute advice. WASHNOW will reasonably keep the Website and the Application and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or Application are free of errors, defects, malware, and viruses or that the Website and/or Application are correct, up to date and accurate.

WASHNOW shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any wilful misconduct or from gross negligence on the part of WASHNOW.

WASHNOW shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Application, including and but not limited to damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

User understands that there are inherent risks in Cleaning and there is potential for clothing and related items to get lost or damaged. WASHNOW will do its best to ensure situations like this do not happen, and in the instances, they do happen, will work with the User to rectify the situation.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, WASHNOW’s aggregate liability shall in no event exceed an amount 10 times the service charge for which the item is collected for, or, where applicable.

 

Damaged Items

Any damaged item must be reported within seven (7) days of the date of delivery of the garments to hello@washnow.me or reported on www.washnow.me/report o. WASHNOW reserves the right to reject any claim made more than seven (7) days after the successful delivery of the garments to the customer.

Taking care of your garments is our number one priority. We strive to provide exceptional service. While we are very cautious to treat all garments carefully, we cannot guarantee against colour bleeding, colour loss, or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Damages to garments may occur due to our partners’ cleaning and ironing processes, as well as due to defects in the fabric, material, stitching of the garments. We will, to the best of our ability, assess the damages impartially and determine the root cause of the damage.

For any items deemed damaged because of our process, WASHNOW may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment. In comparison, the industry standard pays up to ten (10) times the cleaning charge. Any damaged items must be reported hello@washnow.me and inspected by WASHNOW within seven (7) days through digital photos and in-person.

For any items deemed damaged because of a perceived defect, WASHNOW may reimburse you by paying up to ten (10) times the charge for cleaning the item regardless of brand, price or condition of the garment.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, WASHNOW’s aggregate liability shall in no event exceed an amount of QAR 300.00 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.

Claims made more than seven (7) days after delivery will be assessed on a case by case basis.

In case any damaged item claim cannot be resolved amicably according to terms and conditions, WASHNOW will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.

Lost Items

Any lost item must be reported within seven (7) days of the date of delivery of the garments to hello@washnow.me or on www.washnow.me/report

All claims are reviewed on a case-by-case basis. Items are considered lost ten (10) days after the initial claim has been made. In line with industry practices, any reimbursement for an item deemed lost by WASHNOW shall be limited to ten (10) times the charge for treating the garment. WASHNOW shall not take responsibility for any loose items lost when submitted in a WASHNOW bag, such as watches, jewelry, cash, wallets or cufflinks.

Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law and according to the industry practices, WASHNOW’s aggregate liability shall in no event exceed an amount of  QAR 300.00 or , where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.

In case any damaged item claim cannot be resolved amicably according to terms and conditions, WASHNOW will refer the customer to file a claim with the applicable consumer rights authority. The resolution of the claim will be as per the terms of the impartial decision made by the independent authority.

License Grant, Restrictions and Copyright Policy

For the purpose of this User Term, the following definitions apply:

“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the Application), opinions, remarks, comments, artwork, links, questions, suggestions, information or other materials.

“WASHNOW Content” means Content owned or used by WASHNOW, its affiliates or licensors and made available through the Website, Service or Application, including any Content licensed from a third party, but excluding User Content.

“User” means a person who accesses or uses the Service or Application.

“User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available on the Website or through the Service or Application.

“Collective Content” means, collectively, WASHNOW Content and User Content.

Subject to your compliance with these User Terms, WASHNOW grants you a limited, non-exclusive, non-transferable license:

(i) to view, download and print any WASHNOW Content solely for your personal and non-commercial purposes; and

(ii) to view any User Content to which you are permitted access solely for your personal and non-commercial purposes.

You have no right to sublicense the license rights granted in this section.

You may not use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Website, Service, Application or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of WASHNOW. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by WASHNOW or its licensors, except for the licenses and rights expressly granted in these User Terms.

License Granted by User

We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content on the Website or through the Service or Application. User Content will be deemed non-confidential and non-proprietary. Accordingly, WASHNOW shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Content for any purpose, in any medium and throughout the world (“License Grant”).

You acknowledge that WASHNOW only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. WASHNOW shall not be continuously monitoring User Content published by you or moderating between Users, nor shall WASHNOW be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of WASHNOW.

Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.

You agree to indemnify and keep WASHNOW, its affiliates and licensors indemnified against all costs, expenses, damages, losses, and liabilities incurred or suffered by WASHNOW or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service or the Application.

WASHNOW reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which WASHNOW believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to WASHNOW.

You agree to promptly notify WASHNOW in writing of any User Content which breaches these User Terms. You agree to provide to WASHNOW sufficient information to enable WASHNOW to investigate whether such User Content breaches these User Terms. WASHNOW agrees to make good faith efforts to investigate such complaint and shall take such action as WASHNOW in its sole discretion decides. However, WASHNOW does not warrant or represent that it will block or remove (in whole or in part) such User Content.

Application License

Subject to your compliance with these User Terms, WASHNOW grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Application in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Application on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Application in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Application, or (c) copy any ideas, features, functions or graphics of the Service or Application, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application.

You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Website, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Website, the Application or Service or its related systems or networks.

WASHNOW will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. WASHNOW may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that WASHNOW has no obligation to monitor your access to or use of the Website, Service, Application or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Website, the Application and Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. WASHNOW reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that WASHNOW, at its sole discretion, considers being in violation of these User Terms or otherwise harmful to the Website, the Service or Application.

Intellectual Property Ownership

WASHNOW alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, Application or the Service.

These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the Application or the Service, or any intellectual property rights owned by WASHNOW. WASHNOW ‘ s name, logo, and the product names associated with the Application and Service are trademarks of WASHNOW, its affiliated companies or third parties, and no right or license is granted to use them.

App Store Sourced Application

With respect to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple ‘ s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. WASHNOW reserves all rights in and to the Application not expressly granted to you under these User Terms.

You acknowledge and agree that (i) these User Terms are valid between you and WASHNOW only, and not Apple, and (ii) WASHNOW, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.

You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.

In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will, where applicable, refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between WASHNOW and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of WASHNOW.

You and WASHNOW acknowledge that, as between WASHNOW and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (i) product liability claims; (ii) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

You and WASHNOW acknowledge that, in the event of any third party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’ s intellectual property rights, as between WASHNOW and Apple, WASHNOW, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.

You and WASHNOW acknowledge and agree that Apple, and Apple’ s subsidiaries, are third party beneficiaries relating to your license of the App Store Sourced Application, and that, upon your acceptance of these User Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the rights under these User Terms as related to your license of the App Store Sourced Application against you as a third party beneficiary thereof.

Without limiting any other provisions of these User Terms, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.

Third Party Interactions

During the use of the Website, the Application and the Service links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the Website, the Application, and the Service and are beyond WASHNOW’s control.

During use of the Website, the Application, and the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through a link on the Website or through the Application or Service. These links take you off the Website, the Application, and the Service and are beyond WASHNOW’ s control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. WASHNOW is not responsible and cannot be held liable for the content and activities of these websites. You, therefore, visit or access these websites entirely at your own risk.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

Term and termination of the contract

The Contract between WASHNOW and you is concluded for an indefinite period.

You are entitled to terminate the Contract at all times by permanent deletion of the Application installed on your smartphone, thus disabling the use by you of the Application and the Service. You can close your user account at any time by contact WASHNOW’s customer support at support@getWASHNOW.com.

WASHNOW is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Application and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of WASHNOW, misuse the Application or the Service. WASHNOW is not obliged to give notice of the termination of the Contract in advance. After termination WASHNOW will give notice thereof in accordance with these User Terms.

Invalidity of one or more provisions

The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.

If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.

Modification of the Service and User Terms

WASHNOW reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. WASHNOW may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

Notice

WASHNOW may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in WASHNOW’s account information.

Assignment

You may not assign your rights under these User Terms without prior written approval of WASHNOW.

Privacy Policy

WASHNOW may collect and processes the personal data of the visitors of the Website and users of the Application according to the Privacy Policy.

WASHNOW may collect the brands of all garments submitted by its customers.

Applicable law and Venue

The Terms and your use of the Service, including, but not limited to, the Application will be governed by and construed in accordance with the laws of the Qatar. Any dispute in relation to these terms and conditions shall be settled by the competent Courts of Qatar.

Miscellaneous

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full effect. Only you and WASHNOW are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.

Final provision

The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.